| NAICS: 541611 - Administrative Management and General Management Consulting Services |
Competition: YES |
|
Small Business Set-Aside: Full
|
Small Business Program: SB |
| Contract Vehicle: GSA Schedule |
Contract Type: Firm Fixed Price |
|
Contract Status: Follow-on
|
Incumbent:
Iron Mountain Solutions
|
| Contract Number: 70Z02326FNMCR0001 |
Anticipated Award Quarter: Q1 FY2028 |
| Estimated Solicitation Release: 2027-07-01 |
Contract Complete: 2032-11-13 |
| Requirements Title: CONTACT CENTER SUPPORT SERVICES FOR THE U.S. COAST GUARD NATIONAL MARITIME CENTER |
| Description: This requirement is for customer service support for the USCG's National Maritime Center (NMC) Contact Center. The NMC Contact Center provides mariners with information about credential evaluation or issuance and application status, including clarification on medical waivers, status of safety and suitability determinations, provides answers about mariner application processes, mariner training and assessments, and schedules exam appointments. The purpose of these services is to provide comprehensive customer service for the National Maritime Center, including inbound and outbound communications via phone, email, chat and other digital platforms, such as scheduling online appointments or assisting with self-service options via the NMC website and portals. |
| Estimated Dollar Range:
$5,000,000.00 to $10,000,000.00
|
Place of Performance: Martinsburg, WV
|
| POC Name: Sherry Sturman |
Alternate POC Name: Michael Washburn |
| POC Phone: (571) 608-1784 |
Alternate POC Phone: (571) 607-6506 |
| POC Email: [email protected] |
Alternate POC Email: [email protected] |
| Small Business Specialist/APFS Coordinator POC Name: Mark Solomon |
| Small Business Specialist/APFS Coordinator POC Phone: (571) 610-6114 |
Small Business Specialist/APFS Coordinator POC Email: [email protected] |
