| NAICS: 541511 - Custom Computer Programming Services |
Competition: YES |
|
Small Business Set-Aside: Full
|
Small Business Program: 8(a) |
| Contract Vehicle: GSA Schedule |
Contract Type: Firm Fixed Price |
|
Contract Status: Follow-on
|
Incumbent:
Infinisource Consulting Solutions, Inc.
|
| Contract Number: 70SBUR22P00000018 |
Anticipated Award Quarter: Q1 FY2027 |
| Estimated Solicitation Release: 2026-10-15 |
Contract Complete: 2030-12-22 |
| Requirements Title: Telecommunications and IT Support Services |
| Description: USCIS requires that maintenance, upgrade, administration, enhancements and various Telecommunications and Information Technologies services be provided to support External Affairs (EXA) initiatives. The USCIS Contact Center Solutions Branch (CCSB) is seeking the services of a qualified contractor to provide technical and analytical services directly related to the operational programs of USCIS. Expertise is needed in the areas of IVR Systems, statistical data support, and other support services. The requirement includes a need for a broad range of expertise and services for continued business improvement practices, testing, and documentation support at USCIS. Additionally, there is a need for coordination and work with other contractors and vendors that support the mission of USCIS. |
| Estimated Dollar Range:
$2,000,000.00 to $5,000,000.00
|
Place of Performance: Contractor Location, NA
|
| POC Name: Nicole Russo |
Alternate POC Name: David Hershey |
| POC Phone: (802) 449-7741 |
Alternate POC Phone: (208) 321-3223 |
| POC Email: [email protected] |
Alternate POC Email: [email protected] |
| Small Business Specialist/APFS Coordinator POC Name: Charrsi Brightharp |
| Small Business Specialist/APFS Coordinator POC Phone: (802) 288-7983 |
Small Business Specialist/APFS Coordinator POC Email: [email protected] |
