| NAICS: 541519 - Other Computer Related Services |
Competition: YES |
|
Small Business Set-Aside: Full
|
Small Business Program: TBD |
| Contract Vehicle: GSA Schedule |
Contract Type: Firm Fixed Price |
|
Contract Status: Recompetition
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Incumbent:
Quasars, Inc.
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| Contract Number: 70T01021F7670N009 |
Anticipated Award Quarter: Q2 FY2026 |
| Estimated Solicitation Release: 2025-11-12 |
Contract Complete: 2031-02-19 |
| Requirements Title: TSA Online Learning Center (OLC) Helpdesk and Technical Support Services |
| Description: The Transportation Security Administration’s (TSA) office of Training and Development (T&D) is responsible for developing, delivering, managing, and measuring all mission-critical training and learning activities for TSA. In 2003, TSA acquired a Commercial-off-the-Shelf (COTS) Learning Management System (LMS) and complementary SAP SuccessFactors software to serve as TSA’s Online Learning Center (OLC). The OLC is a state-of-the-art cloud-based system that serves as TSA’s official System of Record for all TSA training. T&D operates and manages the OLC and is seeking to issue a task order for this continuing support services requirement. T&D is not seeking to replace its OLC Learning Management System or SAP SuccessFactors software application. The chosen vendor shall provide the following OLC frontend technical support services as defined by the Department of Homeland Security (DHS) and commercial best practices which include a range of LMS lifecycle management support requirements:
• Program/Project Management (PM)
• Systems Engineer/Subject Matter Expertise (SME)
• Information System Security
• Programming/Configuration Management
• Data reporting support
• Communications/Change Management
• Helpdesk support for approximately 70,000 OLC end-users |
| Estimated Dollar Range:
$5,000,000.00 to $10,000,000.00
|
Place of Performance: Contractor's Site, NA
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| POC Name: Dana Turman |
Alternate POC Name: |
| POC Phone: (571) 227-1745 |
Alternate POC Phone: |
| POC Email: [email protected] |
Alternate POC Email: |
| Small Business Specialist/APFS Coordinator POC Name: Elizabeth Harrington |
| Small Business Specialist/APFS Coordinator POC Phone: (571) 227-1067 |
Small Business Specialist/APFS Coordinator POC Email: [email protected] |
