Acquisition Planning Forecast System

Forecast Record Number: 

F2025071389 Print

U.S. Department of Homeland Security
Component: DHS HQ/CISA Published Date: Sept. 11, 2025, 1:14 p.m. Previously Published On:
NAICS: 541519 - Other Computer Related Services Competition: YES
Small Business Set-Aside: Full Small Business Program: SDVOSB
Contract Vehicle: Veterans Technology Services 2 (VETS 2) Contract Type: Combination
Contract Status: Recompetition Incumbent: CACI NSS, LLC
Contract Number: 70RCSJ25FC0000007 Anticipated Award Quarter: Q4 FY2025
Estimated Solicitation Release: 2025-09-19 Contract Complete: 2028-12-29
Requirements Title: Technology Operations Center (TOC) Helpdesk Support Services
Description: Office of the Chief Information Officer (OCIO) requires mission critical 24X7 support of enterprise-wide performance and security monitoring of the IT network, tools, applications, and systems while providing trouble ticket support to users on all aspects of access requests, technical troubleshooting, and other requests ensuring mission readiness.
Estimated Dollar Range: $10,000,000.00 to $20,000,000.00 Place of Performance: Arlington, VA
POC Name: William Dunlap Alternate POC Name: Eva Shaw-Taylor
POC Phone: (202) 794-8527 Alternate POC Phone: (202) 716-4091
POC Email: [email protected] Alternate POC Email: [email protected]
Small Business Specialist/APFS Coordinator POC Name: Nick Milillo
Small Business Specialist/APFS Coordinator POC Phone: (771) 888-5623 Small Business Specialist/APFS Coordinator POC Email: [email protected]