| NAICS: 541519 - Other Computer Related Services |
Competition: YES |
|
Small Business Set-Aside: Full
|
Small Business Program: SDVOSB |
| Contract Vehicle: Veterans Technology Services 2 (VETS 2) |
Contract Type: Labor Hour |
|
Contract Status: Recompetition
|
Incumbent:
CACI NSS, LLC
|
| Contract Number: 70RCSJ25FC0000007 |
Anticipated Award Quarter: Q4 FY2025 |
| Estimated Solicitation Release: 2025-09-19 |
Contract Complete: 2028-12-29 |
| Requirements Title: Technology Operations Center (TOC) support services |
| Description: The Cybersecurity and Infrastructure Security Agency (CISA) Office of the Chief Information Officer (OCIO) requires the CISA Technology Operations Center (TOC) support services to facilitate the sustainability and administration of the Information Technology (IT) systems in support of the CISA’s mission requirements. To increases the productivity of end users, engineers, mission support personnel, administrative users, and all offices in support of CISA's overall mission by quickly and efficiently delivering reliable, innovative, and secure IT services. The TOC operate 24x7x365 to monitor, analyze, troubleshoot and take action to resolve and/or escalate all critical, high, medium, and low events as they are reported, via phone, email, work tickets, or monitoring services to meet and exceed the Service Level Objectives (SLOs).
The on-site locations of performance are CISA offices in the National Capital Region and Pensacola, FL |
| Estimated Dollar Range:
$10,000,000.00 to $20,000,000.00
|
Place of Performance: Multiple, NA
|
| POC Name: William Dunlap |
Alternate POC Name: Eva Shaw-Taylor |
| POC Phone: (202) 765-5741 |
Alternate POC Phone: (202) 716-4091 |
| POC Email: [email protected] |
Alternate POC Email: [email protected] |
| Small Business Specialist/APFS Coordinator POC Name: Melody Hinkle |
| Small Business Specialist/APFS Coordinator POC Phone: (202) 812-0440 |
Small Business Specialist/APFS Coordinator POC Email: [email protected] |
