| NAICS: 541513 - Computer Facilities Management Services |
Competition: YES |
|
Small Business Set-Aside: Full
|
Small Business Program: 8(a) |
| Contract Vehicle: 8(a) STARS III |
Contract Type: Firm Fixed Price |
|
Contract Status: Recompetition
|
Incumbent:
PCI Government Services LLC
|
| Contract Number: 70SBUR23C00000004 |
Anticipated Award Quarter: Q1 FY2026 |
| Estimated Solicitation Release: 2025-09-15 |
Contract Complete: 2031-01-31 |
| Requirements Title: Technical Helpdesk Support Services (THDSS) |
| Description: USCIS has a requirement for contractor support to provide Technical Helpdesk Support Services (THDSS). The objective of this effort is to provide eProcessing THDSS to applicants requesting assistance by telephone, web form, email and live chat as a channel of communication. USCIS applicants are defined as any individual or group seeking immigration benefits and services information provided by the eProcessing THDSS system. The contractor shall provide all necessary personnel and support services to answering incoming calls and respond to electronic inquiries while providing technical problem resolution or a referral to the proper Remedy Queue for resolution with follow-up for issue resolution to applicants. |
| Estimated Dollar Range:
$50,000,000.00 to $100,000,000.00
|
Place of Performance: Camp Springs, MD
|
| POC Name: Nicole Russo |
Alternate POC Name: David Hershey |
| POC Phone: (802) 449-7741 |
Alternate POC Phone: (208) 321-3220 |
| POC Email: [email protected] |
Alternate POC Email: [email protected] |
| Small Business Specialist/APFS Coordinator POC Name: |
| Small Business Specialist/APFS Coordinator POC Phone: |
Small Business Specialist/APFS Coordinator POC Email: |
