| NAICS: 541512 - Computer Systems Design Services |
Competition: NO |
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Small Business Set-Aside: Full
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Small Business Program: SB |
| Contract Vehicle: Other Transaction Authority |
Contract Type: Firm Fixed Price |
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Contract Status:
New Requirement
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Anticipated Award Quarter: Q4 FY2025 |
| Estimated Solicitation Release: 2025-08-07 |
Contract Complete: 2030-09-29 |
| Requirements Title: Individual Assistance Modernization |
| Description: FEMA requires a modern, integrated disaster assistance system that enhances application tracking, automates case management, improves user experience, and strengthens fraud prevention efforts, ensuring that aid reaches eligible survivors as quickly and efficiently as possible.
FEMA’s current disaster assistance system is built on dated technology that lacks the flexibility, scalability, and automation required to efficiently process survivor applications, manage casework, and disburse funds.
Contractor support and resources are required to develop and implement a modern, integrated solution that enhances application tracking, automates case management, improves user experience, and strengthens fraud prevention efforts, ensuring that aid reaches eligible survivors as quickly and efficiently as possible. This new system will be based on a modern, SaaS Customer Relationship Management (CRM) platform.
As part of these efforts, the contractor will provide expert analysis, technical assessments and platform selection recommendations to ensure that the chosen solution aligns with FEMA’s modernization strategy. The contractor will also be responsible for collaborating with the selected vendor, supporting system design, development, integration and implementation efforts to ensure a seamless and effective deployment. This will result in a robust, scalable and integrated platform designed to fit the unique operational requirements, security mandates and survivor support needs inherent to FEMA’s functional, technical and mission objectives. |
| Estimated Dollar Range:
$20,000,000.00 to $50,000,000.00
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Place of Performance: Washington, DC
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| POC Name: Benjamin Krakauer |
Alternate POC Name: Kristin Buda |
| POC Phone: (202) 716-6267 |
Alternate POC Phone: (202) 718-3375 |
| POC Email: [email protected] |
Alternate POC Email: [email protected] |
| Small Business Specialist/APFS Coordinator POC Name: Mary McHale |
| Small Business Specialist/APFS Coordinator POC Phone: (202) 445-7922 |
Small Business Specialist/APFS Coordinator POC Email: [email protected] |
