Acquisition Planning Forecast System

Forecast Record Number: 

F2025069599 Print

U.S. Department of Homeland Security
Component: USCIS Published Date: June 30, 2025, 8:48 a.m. Previously Published On: March 11, 2025, 9:54 a.m.
NAICS: 541512 - Computer Systems Design Services Competition: YES
Small Business Set-Aside: N/A Small Business Program: 8(a)
Contract Vehicle: 8(a) STARS III Contract Type: Firm Fixed Price
Contract Status: Recompetition Incumbent: DT Professional Services Corp.
Contract Number: 70SBUR22C00000016 Anticipated Award Quarter: Q4 FY2025
Estimated Solicitation Release: 2025-07-27 Contract Complete: 2029-03-26
Requirements Title: Forms Support and Services (FSS)
Description: ***6/30/25. Updated Period of Performance as well the POC information.*** The Forms Support Services (FSS) contract provides support to the Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Office of Intake and Document Production (OIDP), Forms and Requirements Division (FRD) and Innovation and Quality Division (IQ). The FRD need is for forms services and is continually influenced by statutory changes, regulatory changes, and new technologies. Current operating environment requires contractor support for the enhancement and production of various types of documents (public use forms, internal use forms, instructions documents, online tools, brochures, and various presentation materials). Contractor services will include creating and revising these types of USCIS and DHS forms, performing quality assurance, researching new technologies and piloting and prototyping samples of USCIS’ and DHS’ current form inventory against these new technologies, troubleshooting functionality issues, testing new forms, and ensuring forms meet 508 compliance requirements. The IQ mission is broken into three branches with different needs, the Analytics and Reports Branch (ARB), Innovation and Technology Lab (ITL), and Quality and Support Branch (QSB). ARB provides expertise in quality assurance and data accuracy of the lockbox and case resolution teams. ARB’s goal is to improve quality through data driven analysis. ITL’s mission is to keep OIDP and USCIS on the forefront of innovation by advancing forward thinking and cutting-edge technologies. Lastly, QSB provides quality assurance and quality control reviews to assist management in determining accuracy rates and areas where training or process improvement is needed. These branches are designed to provide support throughout DHS finding innovative solutions to problems that agencies are having, like streamlining workflows, automating processes, creating secure ways to gather and share information. The Primary areas of support for this contract will include: • Forms support • Technology Support • 508 Compliance • Innovation
Estimated Dollar Range: $2,000,000.00 to $5,000,000.00 Place of Performance: Camp Springs, MD
POC Name: Tracy Jackson Alternate POC Name: Rachel Turner
POC Phone: (816) 518-0115 Alternate POC Phone: (802) 842-4131
POC Email: [email protected] Alternate POC Email: [email protected]
Small Business Specialist/APFS Coordinator POC Name:
Small Business Specialist/APFS Coordinator POC Phone: Small Business Specialist/APFS Coordinator POC Email:

Change Log

Field Changed Old Value New Value Date Changed
Previous Published Date None 03/11/2025 June 30, 2025
Published Date 03/11/2025 06/30/2025 June 30, 2025
Last Updated Date 03/11/2025 06/30/2025 June 30, 2025
Requirements Contact Email [email protected] [email protected] June 30, 2025
Requirements Contact Last Name Sherman Jackson June 30, 2025
Requirements Contact First Name Kevin Sherman Tracy June 30, 2025
Contract Complete 03/26/2028 03/26/2029 June 30, 2025
Requirement The Forms Support Services (FSS) contract provides support to the Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Office of Intake and Document Production (OIDP), Forms and Requirements Division (FRD) and Innovation and Quality Division (IQ). The FRD need is for forms services and is continually influenced by statutory changes, regulatory changes, and new technologies. Current operating environment requires contractor support for the enhancement and production of various types of documents (public use forms, internal use forms, instructions documents, online tools, brochures, and various presentation materials). Contractor services will include creating and revising these types of USCIS and DHS forms, performing quality assurance, researching new technologies and piloting and prototyping samples of USCIS’ and DHS’ current form inventory against these new technologies, troubleshooting functionality issues, testing new forms, and ensuring forms meet 508 compliance requirements. The IQ mission is broken into three branches with different needs, the Analytics and Reports Branch (ARB), Innovation and Technology Lab (ITL), and Quality and Support Branch (QSB). ARB provides expertise in quality assurance and data accuracy of the lockbox and case resolution teams. ARB’s goal is to improve quality through data driven analysis. ITL’s mission is to keep OIDP and USCIS on the forefront of innovation by advancing forward thinking and cutting-edge technologies. Lastly, QSB provides quality assurance and quality control reviews to assist management in determining accuracy rates and areas where training or process improvement is needed. These branches are designed to provide support throughout DHS finding innovative solutions to problems that agencies are having, like streamlining workflows, automating processes, creating secure ways to gather and share information. The Primary areas of support for this contract will include: • Forms support • Technology Support • 508 Compliance • Innovation ***6/30/25. Updated Period of Performance as well the POC information.*** The Forms Support Services (FSS) contract provides support to the Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Office of Intake and Document Production (OIDP), Forms and Requirements Division (FRD) and Innovation and Quality Division (IQ). The FRD need is for forms services and is continually influenced by statutory changes, regulatory changes, and new technologies. Current operating environment requires contractor support for the enhancement and production of various types of documents (public use forms, internal use forms, instructions documents, online tools, brochures, and various presentation materials). Contractor services will include creating and revising these types of USCIS and DHS forms, performing quality assurance, researching new technologies and piloting and prototyping samples of USCIS’ and DHS’ current form inventory against these new technologies, troubleshooting functionality issues, testing new forms, and ensuring forms meet 508 compliance requirements. The IQ mission is broken into three branches with different needs, the Analytics and Reports Branch (ARB), Innovation and Technology Lab (ITL), and Quality and Support Branch (QSB). ARB provides expertise in quality assurance and data accuracy of the lockbox and case resolution teams. ARB’s goal is to improve quality through data driven analysis. ITL’s mission is to keep OIDP and USCIS on the forefront of innovation by advancing forward thinking and cutting-edge technologies. Lastly, QSB provides quality assurance and quality control reviews to assist management in determining accuracy rates and areas where training or process improvement is needed. These branches are designed to provide support throughout DHS finding innovative solutions to problems that agencies are having, like streamlining workflows, automating processes, creating secure ways to gather and share information. The Primary areas of support for this contract will include: • Forms support • Technology Support • 508 Compliance • Innovation June 30, 2025
Requirements Contact Phone (802) 338-2888 (816) 518-0115 June 30, 2025