Acquisition Planning Forecast System |
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Forecast Record Number: | F2025069425 |
| Component: USCIS | Published Date: Feb. 21, 2025, 1:04 p.m. | Previously Published On: Feb. 21, 2025, 10:07 a.m. |
| NAICS: 517111 - Wired Telecommunications Carriers | Competition: NO |
| Small Business Set-Aside: N/A | Small Business Program: None |
| Contract Vehicle: IDIQ TO/DO (Non Strategic Sourcing Vehicle Multiple Award Contract) | Contract Type: Firm Fixed Price |
| Contract Status: New Requirement | Anticipated Award Quarter: Q4 FY2025 |
| Estimated Solicitation Release: 2025-04-15 | Contract Complete: 2028-06-30 |
| Requirements Title: ENTERPRISE INFORMATION SOLUTIONS (EIS) Telephony Managed Solution | |
| Description: Update 02/21/25 - Revised the NAICS code. USCIS requires industry to provide Telephony Managed Solution (TMS) - Avaya Centric. Back Office Transition of the TMS. TMS functions : centralized voice mail, 911 emergency calling, extension to cellular and remote (telework) calling capabilities. Maintain existing USCIS assets and resources connected to the hosted operating model, managed on a per block of user, per month basis, in compliance with associated Service Level Agreements (SLAs). Leverage existing digital, analog, Voice over Internet Protocol (VoIP) phones, VTC systems, and media systems while allowing for the continued introduction of new Service Related Equipment (SRE). Maintain existing USCIS trunk architecture to route the majority of calls on-net and centralize long distance traffic. Provide a full function telework solution that will work with the USCIS Virtual Private Network (VPN) solution. USCIS anticipates awarding this requirement against GSA Enterprise Infrastructure Solutions (EIS) vehicle. | |
| Estimated Dollar Range: $20,000,000.00 to $50,000,000.00 | Place of Performance: multiple, NA |
| POC Name: Robert Williams | Alternate POC Name: Lora Gross |
| POC Phone: (228) 689-0639 | Alternate POC Phone: (570) 273-1183 |
| POC Email: [email protected] | Alternate POC Email: [email protected] |
| Small Business Specialist/APFS Coordinator POC Name: | |
| Small Business Specialist/APFS Coordinator POC Phone: | Small Business Specialist/APFS Coordinator POC Email: |
Change Log
| Field Changed | Old Value | New Value | Date Changed |
| Previous Published Date | None | 02/21/2025 | Feb. 21, 2025 |
| Requirement | USCIS requires industry to provide Telephony Managed Solution (TMS) - Avaya Centric. Back Office Transition of the TMS. TMS functions : centeralized voice mail, 911 emergency calling, extension to cellular and remote (telework) calling capabilities. Maintain existing USCIS assets and resources connected to the hosted operating model, managed on a per block of user, per month basis, in compliance with associated Service Level Agreements (SLAs). Leverage existing digital, analog, Voice over Internet Protocol (VoIP) phones, VTC systems, and media systems while allowing for the continued introduction of new Service Related Equipment (SRE). Maintain existing USCIS trunk architecture to route the majority of calls on-net and centralize long distance traffic. Provide a full function telework solution that will work with the USCIS Virtual Private Network (VPN) solution. USCIS anticipates awarding this requirement against GSA Enterprise Infrastructure Solutions (EIS) vehicle. | Update 02/21/25 - Revised the NAICS code. USCIS requires industry to provide Telephony Managed Solution (TMS) - Avaya Centric. Back Office Transition of the TMS. TMS functions : centralized voice mail, 911 emergency calling, extension to cellular and remote (telework) calling capabilities. Maintain existing USCIS assets and resources connected to the hosted operating model, managed on a per block of user, per month basis, in compliance with associated Service Level Agreements (SLAs). Leverage existing digital, analog, Voice over Internet Protocol (VoIP) phones, VTC systems, and media systems while allowing for the continued introduction of new Service Related Equipment (SRE). Maintain existing USCIS trunk architecture to route the majority of calls on-net and centralize long distance traffic. Provide a full function telework solution that will work with the USCIS Virtual Private Network (VPN) solution. USCIS anticipates awarding this requirement against GSA Enterprise Infrastructure Solutions (EIS) vehicle. | Feb. 21, 2025 |
| NAICS | 541512 - Computer Systems Design Services | 517111 - Wired Telecommunications Carriers | Feb. 21, 2025 |