| NAICS: 541511 - Custom Computer Programming Services |
Competition: NO |
|
Small Business Set-Aside: Full
|
Small Business Program: 8(a) |
| Contract Vehicle: BPA (FAR Part 8 or 13) |
Contract Type: Firm Fixed Price |
|
Contract Status: Recompetition
|
Incumbent:
NiyamIT Inc
|
| Contract Number: 47QTCB22D0040 |
Anticipated Award Quarter: Q3 FY2025 |
| Estimated Solicitation Release: 2025-06-04 |
Contract Complete: 2026-06-09 |
| Requirements Title: Federal Insurance Customer Relationship Mgmt (FICRM) SalesForce Support Services |
| Description: The Support requirement includes designing and implementing solutions that will address challenges while leveraging opportunities for two programs, the Office of the Flood Insurance Advocate and RAPID, Risk Analysis, Planning & Information Directorate. The services must be able to scale to provide world-class customer experience to stakeholders while accommodating future growth. The programs are looking for recommendations which improve Salesforce’s functionality and usability, as well as assisting the programs in keeping the application updated. The programs are leaning into increasing data analytics, dashboards, and using data to map both the customer journey/experience as well as help leadership make recommendation to improve customer experience, policies, or processes. |
| Estimated Dollar Range:
$2,000,000.00 to $5,000,000.00
|
Place of Performance: Washington, DC
|
| POC Name: Janine Bennett |
Alternate POC Name: |
| POC Phone: (202) 674-7392 |
Alternate POC Phone: |
| POC Email: [email protected] |
Alternate POC Email: |
| Small Business Specialist/APFS Coordinator POC Name: Amy Connolly |
| Small Business Specialist/APFS Coordinator POC Phone: (202) 714-2706 |
Small Business Specialist/APFS Coordinator POC Email: [email protected] |
