| Description: To procure the full range of life cycle services for the CBP PSPD (and other OIT directorates) suite of TPVS applications and related specialized equipment. "Software Application Technical Descriptions and Features" provides detailed information regarding current applications and services that are in scope. Cloud hosting environments and Software-as-a-Service (SaaS) agreements are under the control of other OIT programs and other contract vehicles for use by applications. The Contractor will be provided GFE operating on CBP networks for TPVS application support services. A common set of development and support tools including SecDevOPS pipeline toolsets are available to the Contractor for use and maintained by CBP. The Contractor may propose new tools for approval by CBP.
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Software application services include:
Technology, Modernization, and Cloud Migration
OIT requires TPVS Application Support services that align with CBP OIT’s modernization initiatives, one of which is to migrate to the cloud by 2025. TPVS applications and systems that are already migrated to the cloud should leverage the latest in cloud technologies and approaches in order to increase system performance, availability, efficiency, security, and resiliency. Modernizing TPVS applications encompasses several areas, such as application rationalization and consolidation, cost optimization, implementation of Artificial Intelligence and Machine Learning (AI/ML), and implementation of programmatic or directorate-wide solutions (e.g., shared and common services), among others. To be successful, officers and agents need tailored, intuitive, and advanced capabilities to anticipate and combat emerging threats. CBP’s operational environment requires its technology to be innovative, mobile, resilient, available, reliable, and scalable.
Operations & Maintenance Services
OIT requires operations and maintenance (O&M) solutions, processes, and procedures necessary to sustain the suite of software applications and related specialized equipment at the highest levels of security, service and availability consistent with cost, schedule, and performance objectives. This full range of O&M solutions will ensure computer and TPVS applications operate efficiently, effectively and securely, and are available to support CBP mission requirements.
Development and Enhancements
OIT requires application development, upgrades, updates, modifications and enhancement services with a focus on full SecDevOps integration. Enhancements include changes to existing applications to meet business or technical requirements. Development may include new applications or major changes to existing applications.
Specialized Equipment
OIT requires a full range of procurement, installation, maintenance, and monitoring, and support services for specialized equipment that supports TPVS applications. The TPVS applications must integrate seamlessly with the specialized equipment.
Project Management and Performance Metrics
OIT requires overall project management support services. Project management is to include oversight, control, and direction in team building, communications, time management, quality assurance and quality control, procedure development, risk management, configuration management, cost management, and software integration.
OIT requires project performance metrics necessary to have visibility into how its application support services are performing in order to effectively manage its application and services portfolio. This information will give OIT the ability to baseline, discover trends, identify areas for improvement, and have up-to-date information on the size and scale of all TPVS applications and services.
Acquisition Strategy: Large Business |
