Acquisition Planning Forecast System |
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Forecast Record Number: | F2025068704 |
| Component: CBP/OIT | Published Date: July 22, 2025, 3:10 p.m. | Previously Published On: July 22, 2025, 3:07 p.m. |
| NAICS: 541519 - Other Computer Related Services | Competition: YES |
| Small Business Set-Aside: N/A | Small Business Program: 8(a) |
| Contract Vehicle: 8(a) STARS III | Contract Type: Combination |
| Contract Status: New Requirement | Anticipated Award Quarter: Q4 FY2025 |
| Estimated Solicitation Release: 2025-05-26 | Contract Complete: 2031-02-21 |
| Requirements Title: Technology Service Desk Operations Contract | |
| Description: The U.S. Customs and Border Protection (CBP), Office of Information & Technology (OIT) has a requirement to provide Technology Service Desk (TSD) operations 24x7x365. The TSD is the primary point of contact for answering and responding to incoming calls, chats, emails, self service requests and reports of information system problems by documenting, diagnosing, and tracking reported issues/requests of all CBP systems of data and communications with end-users. CBP technology support services provide global support to ensure CBP customers as well as other authorized enforcement agencies and authorized members of the Office of Trade (OT) have access to the systems needed to accomplish their mission. TSD support operations are conducted via electronic media (e.g., telephone, chat, email, web-based self-service) with limited walk-up or in-person support. Acquisition Strategy: This is a combination of Time & Material (T&M) and Firm Fixed Price (FFP) contract type. Awardee must be 8(a) vendor. | |
| Estimated Dollar Range: Over $100,000,000.00 | Place of Performance: ASHBURN, VA |
| POC Name: Marie Earnhart | Alternate POC Name: |
| POC Phone: (202) 344-4600 | Alternate POC Phone: |
| POC Email: [email protected] | Alternate POC Email: |
| Small Business Specialist/APFS Coordinator POC Name: David Harrod | |
| Small Business Specialist/APFS Coordinator POC Phone: (202) 553-6456 | Small Business Specialist/APFS Coordinator POC Email: [email protected] |
Change Log
| Field Changed | Old Value | New Value | Date Changed |
| Previous Published Date | 04/09/2025 | 07/22/2025 | July 22, 2025 |
| Small Business Specialist/APFS Coordinator Email | None | [email protected] | July 22, 2025 |
| Small Business Specialist/APFS Coordinator Last Name | None | Harrod | July 22, 2025 |
| Small Business Specialist/APFS Coordinator First Name | None | David | July 22, 2025 |
| Alternate Contact Email | [email protected] | None | July 22, 2025 |
| Alternate Contact Phone | (571) 363-7066 | None | July 22, 2025 |
| Alternate Contact Last Name | MARTIN | None | July 22, 2025 |
| Alternate Contact First Name | DEMI | None | July 22, 2025 |
| Small Business Specialist/APFS Coordinator Phone | None | (202) 553-6456 | July 22, 2025 |
| Previous Published Date | 02/22/2025 | 04/09/2025 | July 22, 2025 |
| Published Date | 04/09/2025 | 07/22/2025 | July 22, 2025 |
| Last Updated Date | 04/09/2025 | 07/22/2025 | July 22, 2025 |
| Requirements Contact Email | [email protected] | [email protected] | July 22, 2025 |
| Requirements Contact Last Name | MARTIN | Earnhart | July 22, 2025 |
| Requirements Contact First Name | DEMI | Marie | July 22, 2025 |
| Requirements Contact Phone | (571) 363-7066 | (202) 344-4600 | July 22, 2025 |
| Previous Published Date | None | 02/22/2025 | April 9, 2025 |
| Published Date | 02/22/2025 | 04/09/2025 | April 9, 2025 |
| Last Updated Date | 02/22/2025 | 04/09/2025 | April 9, 2025 |
| Alternate Contact Email | [email protected] | [email protected] | April 9, 2025 |
| Alternate Contact Phone | (520) 409-9881 | (571) 363-7066 | April 9, 2025 |
| Alternate Contact Last Name | MARIN | MARTIN | April 9, 2025 |
| Alternate Contact First Name | KATY | DEMI | April 9, 2025 |
| Requirements Contact Email | [email protected] | [email protected] | April 9, 2025 |
| Requirements Contact Last Name | HORN | MARTIN | April 9, 2025 |
| Requirements Contact First Name | ANNA | DEMI | April 9, 2025 |
| Requirements Contact Phone | (703) 342-6965 | (571) 363-7066 | April 9, 2025 |
| Contract Vehicle | 8(a) STARS III (8(a) STARS III) | 8(a) STARS III | April 9, 2025 |