| NAICS: 541519 - Other Computer Related Services |
Competition: YES |
|
Small Business Set-Aside: N/A
|
Small Business Program: 8(a) |
| Contract Vehicle: 8(a) STARS III |
Contract Type: Combination |
|
Contract Status:
New Requirement
|
Anticipated Award Quarter: Q4 FY2025 |
| Estimated Solicitation Release: 2025-05-26 |
Contract Complete: 2031-02-21 |
| Requirements Title: Technology Service Desk Operations Contract |
| Description: The U.S. Customs and Border Protection (CBP), Office of Information & Technology (OIT) has a requirement to provide Technology Service Desk (TSD) operations 24x7x365. The TSD is the primary point of contact for answering and responding to incoming calls, chats, emails, self service requests and reports of information system problems by documenting, diagnosing, and tracking reported issues/requests of all CBP systems of data and communications with end-users. CBP technology support services provide global support to ensure CBP customers as well as other authorized enforcement agencies and authorized members of the Office of Trade (OT) have access to the systems needed to accomplish their mission.
TSD support operations are conducted via electronic media (e.g., telephone, chat, email, web-based self-service) with limited walk-up or in-person support.
Acquisition Strategy: This is a combination of Time & Material (T&M) and Firm Fixed Price (FFP) contract type. Awardee must be 8(a) vendor. |
| Estimated Dollar Range:
Over $100,000,000.00
|
Place of Performance: ASHBURN, VA
|
| POC Name: DEMI MARTIN |
Alternate POC Name: DEMI MARTIN |
| POC Phone: (571) 363-7066 |
Alternate POC Phone: (571) 363-7066 |
| POC Email: [email protected] |
Alternate POC Email: [email protected] |
