| NAICS: 541519 - Other Computer Related Services |
Competition: YES |
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Small Business Set-Aside: N/A
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Small Business Program: SB |
| Contract Vehicle: BPA (FAR Part 8 or 13) |
Contract Type: Time and Materials |
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Contract Status:
New Requirement
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Anticipated Award Quarter: Q2 FY2025 |
| Estimated Solicitation Release: 2025-02-01 |
Contract Complete: 2030-02-27 |
| Requirements Title: Technical Integration Management Support (TIMS) |
| Description: This contractor will provide the appropriate number of personnel and skill mix and experience to support the organizational processes that provide for internal controls, management oversight, and technical support for Technical Integration Management Support (TIMS) comprising of Process Management, Information Systems Security, Production Monitoring, and Systems and Technical Support, and desktop and Web Application Support services as follows.
2.1 Process Management
Involves the practice of analyzing and improving PSPD software development and maintenance processes by incorporating best practices. These improvements result in more accurate project planning, scheduling, and monitoring. Areas of focus are quality control, technical writing, directorate support, SharePoint, and responding to audit requests.
2.2 Information Systems Security
Protects CBP’s Passenger Systems Program Directorate important information by mitigating information risks to the enterprise ensuring activities are in compliance with all federal security requirements. The Contractor works with teams inside of OIT and PSPD to review work products, verify compliance with all DHS and Federal Information Security Modernization (FISMA) requirements, Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) and Security Requirements Guides (SRGs).
Support also includes the need to create/add/update ATOs (Authorization to Operate) for PSPD applications. This work is time sensitive and requires the contractor(s) to support a schedule-driven approach to meet all milestones during the lifecycle. Coordination with the various teams is key to success for this work area to include testing and addressing the security controls.
2.3 Production Monitoring
Provides 24x7x365 support in monitoring application health for PSPD in support of the mission. This includes incident management when applications fail to meet Service Legal Agreements (SLAs). When alerted by Applications, the Production Monitoring support will alert the respective teams to remediate the incident as quickly as possible. Production Monitoring also works with the development teams to ensure efficient monitoring is in place prior to any Production deployments.
2.4 Systems and Technical Support Services
Provides Operation and Maintenance support for PSPD mission application related to account and hardware maintenance. This includes testing, troubleshooting, resolving issues dealing with hardware and/or software and/or firmware and/or application configurations at the Enterprise level. The contract staff supports the various teams in PSPD during requirement gathering, development, and deployment stage. The team also conducts, responds to, and manages various audits with government oversight.
It is important to note that the CBP/PSPD/TID/SysTech’s task is to deliver efficient and timely services to CBP officers, support staff and systems across the organization necessary to fulfill the mission. In addition, CBP is seeking to realize efficiencies where possible with some engineering and enhancement work using existing tools such as RPA, Power BI, and Power Automate to name a few.
2.5 Desktop and Web Application Support (DWAS)
Development support for the PSPD Applications related to Desktop and/or Web. The contract staff supports the various teams in PSPD during requirement gathering, development, and deployment stage.
Acquisition Strategy: SB Set-Aside |
| Estimated Dollar Range:
$20,000,000.00 to $50,000,000.00
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Place of Performance: Ashburn, VA
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| POC Name: Lanette Barnes |
Alternate POC Name: |
| POC Phone: (202) 344-2856 |
Alternate POC Phone: |
| POC Email: [email protected] |
Alternate POC Email: |
