| Previous Published Date |
11/05/2024 |
04/11/2025 |
July 24, 2025 |
| Published Date |
04/11/2025 |
07/24/2025 |
July 24, 2025 |
| Last Updated Date |
04/11/2025 |
07/24/2025 |
July 24, 2025 |
| Alternate Contact Email |
[email protected] |
[email protected] |
July 24, 2025 |
| Alternate Contact Phone |
(802) 288-7934 |
(570) 273-1183 |
July 24, 2025 |
| Alternate Contact Last Name |
Vollbracht |
Gross |
July 24, 2025 |
| Alternate Contact First Name |
Aaron |
Lora |
July 24, 2025 |
| Requirement |
4/10/2025: Revisions to Requirement Description, Requirements Title, Solicitation Release date
Formerly titled Enterprise Infrastructure Operations and Support Services (EIOSS)-2
eAUTO provides comprehensive end-to-end IT enterprise operations support services. This encompasses enterprise infrastructure, which contributes to IT services and applications development, deployment, operations and sustainment, and the overall success of USCIS business functions and operations. The support services will include infrastructure, cloud, unified communications, and platform operations and sustainment. Also included are change & configuration management and project management services. USCIS is moving away from traditional, manually driven actions, key aspects and prioritization of the service are hyper-automation and orchestration, which are the next steps in moving us to AIOps (Artificial Intelligence for IT Operations). |
7/23/2025: Updated Contracting Officer and Solicitation Estimated Release Date.
4/10/2025: Revisions to Requirement Description, Requirements Title, Solicitation Release date
Formerly titled Enterprise Infrastructure Operations and Support Services (EIOSS)-2
eAUTO provides comprehensive end-to-end IT enterprise operations support services. This encompasses enterprise infrastructure, which contributes to IT services and applications development, deployment, operations and sustainment, and the overall success of USCIS business functions and operations. The support services will include infrastructure, cloud, unified communications, and platform operations and sustainment. Also included are change & configuration management and project management services. USCIS is moving away from traditional, manually driven actions, key aspects and prioritization of the service are hyper-automation and orchestration, which are the next steps in moving us to AIOps (Artificial Intelligence for IT Operations). |
July 24, 2025 |
| Estimated Solicitation Release |
09/01/2025 |
10/01/2025 |
July 24, 2025 |
| Previous Published Date |
None |
11/05/2024 |
April 11, 2025 |
| Published Date |
11/05/2024 |
04/11/2025 |
April 11, 2025 |
| Last Updated Date |
11/05/2024 |
04/11/2025 |
April 11, 2025 |
| Requirement |
USCIS has a requirement for operations and support services. Support for USCIS IT Enterprise Operation for Platform Operations and Dev/OPS integration in support of USCIS support services for Infrastructure Engineering, Cloud, Operations and Maintenance and Security Operations. Enterprise Infrastructure Operations and Support Services (EIOSS)-2 will include ownership of the processes and responsibilities inherent in the design, engineering, implementations, troubleshooting, and operations and maintenance of requested services across USCIS enterprise, to include the key aspects of workload, task coordination/prioritization and management of assets. USCIS is still conducting market research and this record will be updated to reflect changes. |
4/10/2025: Revisions to Requirement Description, Requirements Title, Solicitation Release date
Formerly titled Enterprise Infrastructure Operations and Support Services (EIOSS)-2
eAUTO provides comprehensive end-to-end IT enterprise operations support services. This encompasses enterprise infrastructure, which contributes to IT services and applications development, deployment, operations and sustainment, and the overall success of USCIS business functions and operations. The support services will include infrastructure, cloud, unified communications, and platform operations and sustainment. Also included are change & configuration management and project management services. USCIS is moving away from traditional, manually driven actions, key aspects and prioritization of the service are hyper-automation and orchestration, which are the next steps in moving us to AIOps (Artificial Intelligence for IT Operations). |
April 11, 2025 |
| Requirements Title |
Enterprise Infrastructure Operations and Support Services (EIOSS)-2 |
Enterprise Automation and Unified Task Orchestration (eAUTO) |
April 11, 2025 |
| Estimated Solicitation Release |
07/01/2025 |
09/01/2025 |
April 11, 2025 |
