| Requirement |
The mission of the USCG MCP is to efficiently and effectively issue Merchant Mariner Credentials (MMCs) to fully qualified U.S. mariners working across thousands of U.S. Flagged Vessels that are owned and operated by over 900 marine employers. The MCP is executed through the National Maritime Center (NMC), located in Martinsburg, WV, with 17 Regional Examination Centers (RECs) and 2 Monitoring Units located throughout the country and its territories. The MCP issues credentials to over 210,000 professional U.S. Merchant Mariners. The NMC reviews and issues approximately 125,000 mariner applications and medical certificates annually. The NMC and RECs administer approximately 26,000 examination modules annually. The NMC maintains a database of over 25,000 exam questions. There are approximately 300 course providers providing approximately 2,000 approved courses. Approximately 30,000 phone calls and emails are handled by the call center each month. Additional information regarding the NMC credentialing process of U.S. Merchant Mariners can be found on the NMC website at: https://www.dco.uscg.mil/national_maritime_center/.
Develop, implement, deploy, deliver and sustain a low-code-no-code, Cloud hosted, SaaS solution using Agile Solution Development best practices within agreed upon cost and schedule timelines. Implement a phased approach to replace and transition MCP operations from the current Merchant Mariner License and Documentation (MMLD) system to the new Mariner Credentialing Solution. Provide all management, supervision, engineering services, personnel, labor, materials, and equipment (except for Government furnished items) required to plan, design, develop, implement, support and maintain the solution. Engage closely with internal USCG MCP stakeholders to review, analyze and validate existing MCP documentations and processes to develop detailed user stories, sprints, back-log and iteration planning, workflows, system requirements, and implementation and test plans. Ensure that the solution meets and aligns to all current DoD and Federal standards as will be identified. Perform all planning and development activities and develop required deliverables to align to USCG Non-Major Acquisition Program (NMAP) manual and MCP tailored Systems Engineering Lifecycle (SELC) processes. Work closely with MCP Information System Security Officer (ISSO) to obtain an Authorization-to-Operate (ATO), within agreed upon schedule. Develop interfaces with existing government systems to include internal and external CG systems (e.g. DHS FSMS, TWIC, National driver's license registry, MISLE, Coast Guard Business Intelligence (CGBI)) to support/enable operations. |
The US Coast Guard (USCG) requires the rapid development and deployment of a modern, efficient, effective, and affordable IT solution to support the USCG statutory responsibility to issue Merchant Mariner Credentials and Vessel Documentation. The new solution will provide increased automation, improve data validation, decrease processing time, improve transparency, improve trust, allow easy updates to workflows, and improve overall customer experience.
MCP is core to the mariner credentialing operations of NMC, located in Martinsburg, WV, with 17 Regional Examination Centers (RECs) and 2 Monitoring Units located throughout the country and its territories. NMC issues credentials to over 200,000 professional mariners in the most secure and efficient manner possible. These mariners work across the thousands of U.S. Flagged Vessels owned and operated by over 900 marine employers. To support this mission, the MCP approves and audits nearly 2,000 mariner training programs and courses for more than 300 maritime schools and 7 maritime academies; and maintains mariner records and provides data to the U.S. Department of Transportation, the U.S. Department of Homeland Security and the Department of Defense, for planning military sealift capabilities. On an annual basis, the MCP issues approximately 125,000 credentials and medical certificates.
The USCG has a need to modernize its Maritime Credentialing and Documentation applications, including both the Mariner Credentialing Program (MCP) and the Vessel Documentation System (VDS). MCP will support the mariner credentialing operations of the USCG National Maritime Center (NMC), while VDS supports the vessel documentation operations of the USCG National Vessel Documentation Center (NVDC). In combination, they provide services to support the credentialing and documentation needs of the Maritime Public.
VDS is the primary tool used by the 100+ users at NVDC for all documentation activities relating to United States (US) - flagged vessels. The application manages the business processes for vessel registration through document imaging capabilities and process workflows. VDS provides the following major functionality:
Documentation processing of Certificates of Documentation (CODs), Abstracts of Titles (ATs), and Certificates of Ownership (COOs), among other vessel documentation types, reporting, vessel documentation renewal notifications, customer communications, and documentation delivery . |
10/15/2024 |
